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Chilaxico 🌶️ Made in Mexico 🌶️ enjoyed everywhere 🌶️ Chilaxico 🌶️ Authentic Taste of Mexico.

Privacy Policy

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1. Introduction
At CHILAXICO S.A. DE C.V. (“Chilaxico,” “we,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, and safeguard your data when you visit our website (www.chilaxico.com) or purchase our products.

By using our site, you agree to the practices described below. This site is intended for individuals over the age of 18. Purchases must be made by adults or under the supervision and consent of a legal guardian.

This Privacy Notice is governed by the Federal Law on Protection of Personal Data Held by Private Parties (Mexico) and its Regulations.

2. Data We Collect
We may collect and process the following personal data:

  • Identity and contact information: Name, billing and shipping address, email address, and phone number (provided during registration or purchase).

  • Payment information: Credit or debit card details, processed securely through third-party payment providers (we do not store this information).

  • Technical and usage data: Browser type, IP address, time zone, cookies, pages visited, and interaction information, collected through analytics tools.

We do not intentionally collect personal information from individuals under 18. If you believe a minor has provided us with personal data, please contact us at 📧 info@chilaxico.com so we can delete it.

3. Use of Information
We use your personal data for the following purposes:

  • To process, fulfill, and deliver your orders.

  • To contact you with order updates, product information, or promotional communications (according to your preferences).

  • To improve our website, products, and customer experience using browsing and analytical data.

  • To detect and prevent fraud or misuse of our services.

For customers in the United States, personal data processing is based on:

  • Your consent.

  • The necessity to fulfill a contract.

  • Applicable legal obligations.

  • Legitimate interests in improving our services and preventing fraud.

If you do not wish to receive promotional communications, you can unsubscribe via the link included in every email or by writing to us at 📧 info@chilaxico.com.

4. Data Sharing
We do not sell, rent, or trade your personal information.
We may only share it with trusted service providers such as:

  • Payment processors (e.g., Stripe, PayPal, Shopify Payments).

  • Logistics and shipping companies.

  • Web analytics and optimization tools (e.g., Google Analytics).

These providers are authorized to use your information only to deliver the contracted services and must protect it accordingly.

5. ARCO Rights (Access, Rectification, Cancellation, and Opposition)
Under Mexican law, you have the right to access, rectify, cancel, or oppose (ARCO rights) the processing of your personal data.
To exercise these rights, please send a request to 📧 info@chilaxico.com including:

  • Full name.

  • A valid contact method to receive a response.

  • A clear description of the data regarding which you wish to exercise your rights.

  • A copy of a valid government-issued ID (INE, passport, or equivalent).

We will respond within the timeframes established by the Federal Law on Protection of Personal Data Held by Private Parties.

6. Data Security
We implement appropriate technical, administrative, and physical measures to protect your personal data against unauthorized access, alteration, or disclosure. However, no online transmission system is 100% secure.

7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes described in this Notice and as long as a commercial or legal relationship exists. Afterwards, the data will be securely deleted or anonymized.

8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience.
Cookies help us understand how you interact with our content, personalize your navigation, and analyze site performance.

You may manage your cookie preferences in your browser settings. For more details, please refer to our [Cookie Policy].

9. International Data Transfers
Your personal information may be transferred and processed in countries outside your place of residence, including Canada and the United States, where data protection laws may differ from those in Mexico.

10. Force Majeure
Chilaxico will not be held responsible for delays, non-compliance, or unavailability of services caused by force majeure or events beyond our reasonable control (including natural disasters, cyberattacks, strikes, transport disruptions, or government restrictions).

11. External Links
Our website may contain links to third-party sites. Chilaxico does not control and is not responsible for the content, security, or privacy practices of those external sites. Access to such links is at your own risk.

12. Changes to this Privacy Notice
We may update this Notice occasionally to reflect changes in our practices, legal obligations, or other operational needs. Updates will be posted on this page with the date of the latest revision.

13. Contact Information

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